Navient College Intern - Collection Strategies in Newark, Delaware

The Collection Strategies intern will support the CRS Strategies team in a variety of reporting, process and analytical capacities. This person must be comfortable with balancing a diverse workload, staying organized, communicating with team members, external departments and management, taking direction and asking questions. The candidate must have a strong work ethic, a desire to learn and a can do attitude.

  1. Updating weekly and monthly analyses and reports
  2. Update data that is used to evaluate various Strategies or Operations performance
  3. Assist with skip trace vendor performance tracking
  4. Refresh phone strategy reporting to monitor progress of new phone strategy initiatives
  5. Assist with updating monthly channel strategy reporting

  6. Process support

  7. Assist with skip trace process to send, receive and load new phone numbers
  8. Assist with disaster forbearance processing
  9. Assist with monthly consent file refresh

  10. Assist with adjusting or adding additional reporting/analysis when requested

  11. Incorporate requested modifications to existing reporting or analyses
  12. Develop new reporting or analyses to establish the foundation to monitor new strategies/initiatives

  13. Update PowerPoint presentation data

  14. Update weekly/monthly Strategy PowerPoint decks with refreshed data and information
  15. Payer team performance, Chase the App team performance, Mid/Late phone score performance

  16. Monitoring reports and communicating observations

  17. Review series of reports related to CRS on the reporting portal and monitor trends, improvements, declines that may impact performance
  18. Review observations with management and determine if there are additional analyses that can be conducted to dig deeper into root causes
  • Must have completed 1-2 years in college or a university
  • Must be available from mid May 2017 to August 31, 2017
  • Exceptional organizational and communication skills
  • Minimum of a 3.0 GPA
  • Some College - Business, Economics, Statistics

All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a federal government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

EOE Minority/Female/Disability/Protected Vet/Sexual Orientation/Gender Identity Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

Navient is a drug free workplace.